Keep in mind, you can ship up to 15 Butterflyers for the same price as shipping 1. So please consider that when making your purchase.
Shipping rates are based on the prices established by the USPS. We cannot control how much they charge to ship items with tracking. We work hard to keep our product prices very low and are glad we can offer you such an amazing flying product for a price so low, in some cases, it costs more to ship it than to buy it. Please do not hold the cost of shipping against us, as we do not set the prices.
We process, pack and ship out orders via USPS each and every day except Sunday and holidays. Depending on what type of shipping (3-Day or 7-Day) you paid for, your items will arrive as fast as 3 days from the first business day after you placed your order. Please note that it takes us 1-Day to process your order and USPS gets the package the next business day after you ordered it (No Sunday or Holidays). Please keep in mind, these are "Business Days" not regular days (No shipping on Sunday or Holidays).
The day your item ships out from our store, you will get a shipping confirmation sent to you via email which will contain your tracking number. If your order did not arrive as expected, is delayed, or missing, please check the tracking information prior to contacting us. If your order is in transit, contact the US post office before contacting us since once we turn your order over to the Post Office, it is very literally out of our hands.
Last but not least, if for some reason your items have not been received but the tracking information says it was delivered, please contact the USPS, give them your tracking information and report your item lost if necessary.
If all else fails or you need further assistance with your order, please contact us via email at email@example.com or call us during normal business hours at 940-293-2777. We will help anyway we can.