FAQ

Butterflyers FAQ Q: What if my wind up flying Butterflyers arrive and one or more of them is still in the package but broken?

A: Don’t Open It! We offer a “Flaw Free Guarantee”. So, if it is still in the package and was broken during shipping, we will refund you the cost of the broken item. Just email a photo of your broken Butterflyer to us at butterflyersinc@gmail still in the package and we will refund your money for the broken item. Our guarantee expires 3-Days after the package arrives so please be sure to open it up and inspect your items the day you receive them. Then, contact us ASAP if anything is wrong with them.

Q: How long does it take to ship my order? / Where do they ship from?

A: We process, pack and ship out ALL orders each and every day from our home office in Texas. All orders are processed and packed on a first come first serve basis and are usually processed 1 day after your order is placed (Not Saturday Afternoon or on Sunday). Once processed and packed, it will be delivered to the post office and they will take it from there. Shipping times vary based on the type of shipping you select when placing your order. For further clarification on our shipping policies, please click here for - Shipping Policies and here for our shipping rates.

  
Q: How long to get my order?

A: That depends on what type of shipping you select. In short, since we process, pack and ship out all orders each and every day but Sunday and Holidays, from our store to your door should take 7 business days or less. 


Q: Do They Come Already Wound Up and Ready To Fly?

A: No. Due to liability issues, we do not wind the butterflyers for you. You must wind them up and put them inside a card, book, or anything else you want. You also assume all liability of who you choose to send them to should they have an adverse reaction due to the shock and surprise of a Butterflyer flying out of whatever you put it in. Always use your best discretion when deciding who to send our product to. It is not suitable for all people in all circumstances.  


Q: Can these be used more than once?

A: Absolutely! You can use them over and over again.


Q: How many Butterflyers can you put in one greeting card at the same time?

A: We recommend using one per card unless there are several pages inside the card to separate the Butterflyers from one another. Otherwise, the wings may get tangled up together and not fly out correctly.


Q: How big are the Butterflyers?

A: Butterflyers are about 5 inches wide and 4 1/2 inches tall and fit inside any standard 5x7 (or larger) greeting card.

Wind Up Flying Butterfly Size

  
Q: Do they come with a card to put them in?

A: Sorry, no card is included unless otherwise specified. We do sell cards and combos of cards with a flying Butterflyers. So, please look closely at the product images and the titles. If it doesn't say Car & Flying Butterflyers, then they are sold separately (no card included). 


Q: Do these really work like I see in the video? 

A: Yes! Provided you wind them up properly as show in this video (https://bit.ly/2qgEbOT). Don't take our word for it, just read all the awesome reviews from other verified customers here on our website or on our FB page (Reviews).


Q: How come my wind up flying Butterflyer isn’t flying like the ones in the videos I saw?

A: Be sure to watch this video on how to properly wind your Butterflyers before giving up or complaining that your Butterflyers do not fly well (https://www.youtube.com/watch?v=A1N1GgTpnQg). 99% of the time when someone says that theirs do not fly like those in the video, it’s because they are not winding it enough or they are winding it too much. The Butterflyers we ship out to hundreds of happy customers each and every day are identical to the ones you see us using in our videos. There's no difference! 

  
Q: Can they be sent through the mail in a greeting card?

A: Yes, they can. In fact that's what they are designed to do. However, you really should pay the approximately extra $0.50 cents postage to make them what the USPS calls, "Non-Machinable" so they do not runt the card through their sorting machines.


Q: If I buy in bulk, do I get a discount?

A: Yes. Please contact us for bulk rate discounts on orders of 100 or more.

  
Q: Can I mix and match what Butterflyers I want to order?

A: Yes! Unlike many other places who sell cheap china knock offs of our world famous wind up flying butterflies, we let you decide which ones and how many of each you want. It can be 2 of one kind and 10 of another. It's whatever you want!


Q: How long do they last / Do they ever go bad?

A: They should last several years (at least 4-5) if kept in the cellophane package. 


Q: What do I do if my order has been lost in the mail?

A: If you have tracked your package and for some reason believe it has been lost, contact your local post office first and give them the tracking information we sent you after your item was shipped. Once we turn it over the the USPS, it is quite literally, "out of our hands" and there’s not a whole lot we can do. If for some reason they still can't help you, please Contact Us and we will do our best to help you find and receive your wind up flying butterflies.


Q: What is your Return / Refund policy?

A: We will issue a refund to anyone who's Butterflyer is damaged in the mail and can provide us with a valid, clear photo of the broken butterfly still in the original package. We will also refund or exchange any item, to anyone who pays to ship their flying butterfly back as long as they are unopened or unused. There's no refunds or exchanges for any item after 3 Days from the time you receive your order. There is no refunds, replacements, returns or exchanges on any clearance items; no exceptions. Due to the low cost of our product versus the high cost to ship them, we will not pay for any shipping costs related to the return or to send out a replacement of any items unless the package was insured. 


Q: Should I get insurance on my order?

A: That's up to you. We offer it because some people want it others don't. All USPS Priority mail (not 1st class mail) comes with insurance against lost or damaged orders. 

Clearance Items - As Low As $1.00!