Q: What if my wind up flying Butterflyers arrive and one or more of them is still in the package but broken?
A: Don’t Open It! We offer a “Flaw Free Guarantee”. So, if it is still in the package and was broken during shipping, we will refund you the cost of the broken item. Just email a photo of your broken Butterflyer to us at butterflyersinc@gmail still in the package and we will refund your money for the broken item. Our guarantee expires 3-Days after the package arrives so please be sure to open it up and inspect your items the day you receive them. Then, contact us ASAP if anything is wrong with them
Q: What is your Return / Refund policy?
A: We will issue a refund to anyone who's Butterflyer is damaged in the mail and can provide us with a valid, clear photo of the broken butterfly still in the original package. We will also refund or exchange any item, to anyone who pays to ship their flying butterfly back as long as they are unopened or unused. There's no refunds or exchanges for any item after 10 Days from the time you receive you order. There is no refunds or exchanges on any clearance items. We cannot afford, nor will we pay for any shipping costs related to the return of any items.
Q: How long does it take to ship out my order?
A: We process, pack and ship out ALL orders each and every day from our home office in Texas. Once processed and packed, it will be delivered to the post office for shipping to you. Shipping times vary based on the type of shipping you select when placing your order. For further clarification on our shipping policies, please click here - Shipping Policies. You can see all our shipping rates here on this page: https://butterflyers.com/pages/shipping-rates
Q: How big are the Butterflyers?
A: Butterflyers are about 5 inches wide and 4 1/2 inches tall and fit inside any standard 5x7 (or larger) greeting card.
Q: Do they come with a card to put them in?
A: Sorry, no card is included. Our prices are so low for each wind up magic flying butterfly that they actually cost less than the price of the card you'll purchase to put them in.
Q: Do these really work like I see in the video?
A: Yes! Provided you wind them up properly as directed. Don't take our word for it, just read all the reviews from other verified customers here on our FB page (Reviews).
Q: Can these be used more than once?
A: Yes. You can use them over and over again.
Q: If I buy in bulk, do I get a discount?
A: Yes. Please check out our everyday discounts here: Daily Deals
Q: How come my wind up flying Butterflyer isn’t flying like the ones in the videos I saw?
A: Be sure to watch this video on how to properly wind your Butterflyers before giving up or complaining that your Butterflyers do not fly well (https://www.youtube.com/watch?v=A1N1GgTpnQg). 99% of the time when someone says that theirs do not fly like those in the video, it’s because they are not winding it enough or they are winding it too much. The Butterflyers we ship out to hundreds of happy customers each and every day are identical to the ones you see us using in our videos. There's no difference!
Q: What do I do if my order has been lost in the mail?
A: If you have tracked your package and for some reason believe it has been lost, contact your local post office first and give them the tracking information we sent you after your item was shipped. Once we turn it over the the USPS, it is quite literally, "out of our hands" and there’s not a whole lot we can do. If for some reason they still can't help you, please Contact Us and we will do our best to help you find and receive your wind up flying butterflies.