FAQ

Q: What if my wind up flying Butterflyers arrive and one or more of them is still in the package but broken?

A: Don’t Open It! We offer a “Flaw Free Guarantee”. Since all Butterflyers come individually packaged in a clear cellophane wrapper, it allows you to inspect the items prior to opening them. If it is still in the package and was broken during shipping, we will refund you the cost of the broken item or send you a replacement (Not On Clearance Items). Just email a photo of your broken Butterflyer to us at butterflyersinc@gmail still in the package and we will refund your money for the broken item. Our Flaw Free Guarantee expires 3-Days after the package arrives so please be sure to open it up and inspect your items the day you receive them. Then, contact us immediately if anything is wrong with them.

Q: How long does it take to ship my order? / Where do they ship from? A: We process, pack and ship out ALL orders each and every day from our home office in Texas. All orders are processed and packed on a first come first serve basis and are usually processed 1 day after your order is placed (Not Saturday Afternoon or on Sunday). Once processed and packed, it will be delivered to the post office and they will take it from there. Shipping times vary based on the type of shipping you select when placing your order. For further clarification on our shipping policies, please click here for - Shipping Policies and here for our shipping rates.

Q: How long to get my order? A: That depends on what type of shipping you select (1st class, ground, priority, overnight, etc.). In short, since we process, pack and ship out all orders each and every day (No Sunday and Holidays) from our shop in Texas, your order should arrive in 7 business days or less.

Q: Do They Come Already Wound Up and Ready To Fly? A: No. Unfortunately, because we live in such a litigious society these days, we cannot and do not pre-wind the Butterflyers for you due to liability reasons. You must wind them up and put them inside the box, the card, book, or anything else you want. You also assume all liability of who you choose to send them to should they have an adverse reaction due to the shock and surprise of a Butterflyer flying out of whatever you put it in. Always use your best discretion when deciding who to send our product to. It is not suitable for all people in all circumstances.

Q: Can these be used more than once? A: Absolutely! You can use them over and over again.

Q: How many Butterflyers fit inside the box? A: You can fit up to 8 Butterflyers inside the Exploding Gift Box. However, we recommend 4-8 so they do not get tangled up when flying out of the box.

Q: Is The Box Already Decorated? A: No. The box does come preassembled, but it is not decorated. That's why our high quality boxes cost less than anywhere else. Also, the person you're giving it to would most certainly want you to write them a hand written note and add photos that are meaningful to them. Never give someone a plain box!

Q: What Size Photos Should I Print For The Box? A: The best size for photos on the 8 outer fall down panels is 4x4 inches and the best size for the innermost 4 panels is 3 1/2 x 3 1/2 inches. There’s actually 12 total panels (3 on each of the 4 sides) in the box so depending on how you decorate them, you can actually have 20 sides to decorate not counting the outside of the outer panels of the box. You can also decorate the inside of the lid too! That photo size is best at 5x5 inches.   Here's a short time lapse video that will give you some ideas on how to decorate the gift box: https://youtu.be/RNrn8TQpB3c

Q: Do the Butterflyers come with a Box or Greeting Card? A: Sorry, no card is included unless otherwise specified. We do sell cards and combos of cards with a flying Butterflyers. So, please look closely at the product images and the titles. If it doesn't say Card & Flying Butterflyers or Box with Butterflyers, then they are sold separately.

Q: Can I put more than one Butterflyer inside a card? A: Yes. However, if you put more than two inside any greeting card the wings may get tangled up with each other and they may not fly out as they are designed to do. If you want to put multiple Butterflyers inside a single card, we recommend getting a card with multiple pages inside so the each page acts as a divider for the different Butterflyers you put inside it.

Q: How big are the Butterflyers? A: Butterflyers are about 5 inches wide and 4 1/2 inches tall and fit inside any standard 5x7 (or larger) greeting card and inside any of the exploding butterfly boxes we sell.

Q: Do these really work like I see in the video?  A: Yes! Provided you wind them up properly as show in this video (https://bit.ly/2qgEbOT). Don't take our word for it, just read all the awesome reviews from other verified customers here on our website or on our FB page (Reviews).

Q: How come my wind up flying Butterflyer isn’t flying like the ones in the videos I saw? A: Be sure to watch this video on how to properly wind your Butterflyers before giving up or complaining that your Butterflyers do not fly well (https://www.youtube.com/watch?v=A1N1GgTpnQg). 99% of the time when someone says that theirs do not fly like those in the video, it’s because they are not winding it enough or they are winding it too much. The Butterflyers we ship out to hundreds of happy customers each and every day are identical to the ones you see us using in our videos. There's no difference!

Q: Can they be sent through the mail in a greeting card? A: Yes, they can. In fact that's what they are designed to do. However, you really should pay the approximately extra $0.50 cents postage to make them what the USPS calls, "Non-Machinable" so they do not put the card through their sorting machines.

Q: Are the Butterflyers printed on both sides of the wings? A: Yes, they are! Basically, they are mirror images. The only difference between the front side and the back side is the small print on the inside margin of the back bottom two wings has our website address and a copyright symbol.

Q: What Are They Made Our Of? A: The wings are a lightweight but durable paper so we can print in bright and vibrant colors. the frame is plastic and the rubber band is, you guessed it, Rubber!

Q: If I buy in bulk, do I get a discount? A: Yes. Please contact us for bulk rate discounts on orders of 100 or more.

Q: Can I mix and match what Butterflyers I want to order? A: Yes! Unlike many other places who sell cheap china knock offs of our world famous wind up flying butterflies, we let you decide which ones and how many of each you want. It can be 2 of one kind and 10 of another. It's whatever you want!

Q: How long do they last / Do they ever go bad? A: They should last several years (at least 4-5) if kept in the cellophane package.

Q: What do I do if my order has been lost in the mail? A: If you have tracked your package and for some reason believe it has been lost, contact your local post office first and give them the tracking information we sent you after your item was shipped. Once we turn it over the the USPS, it is quite literally, "out of our hands" and there’s not a whole lot we can do. If for some reason they still can't help you, please Contact Us and we will do our best to help you find and receive your wind up flying butterflies.

Q: What is your Return / Refund policy? A: We will issue a refund or send a replacement to anyone who's Butterflyer, Gift Box or Greeting Card is damaged in the mail and can provide us with a valid, clear photo of the broken/damaged item still in the original package within 3-days of receiving the item provided you purchased shipping insurance. We also will refund or exchange any unopened or unused item within 30-days from the date they were received. There is absolutely no refunds, replacements, returns or exchanges on any clearance items; no exceptions. Please note, due to the low cost of our product versus the high cost to ship them, we will not pay for any shipping costs related to the return of any unused items items to get a refund or exchange.

Q: Should I get insurance on my order? A: That's up to you. We offer it because some people want it others don't. All USPS Priority mail (not 1st class mail) comes with insurance against lost or damaged orders.