Shipping rates are based on the prices established by the USPS. We cannot control how much they charge to ship items with tracking. We work hard to keep our product prices very low and are glad we can offer you such an amazing flying product for a price so low, in some cases, it costs more to ship it than to buy it. Please do not hold the cost of shipping against us, as we do not set the prices. Keep in mind, you can ship up to 10 Butterflyers for the same price as shipping 1. So please consider that when making your purchase.
For some reason your items have not been received but the tracking information says it was delivered, please contact your local post office (USPS), give them your tracking information we gave you when you placed the order and report your item lost. If all else fails or you need further assistance with your order, please contact us via email at firstname.lastname@example.org or call us during normal business hours at 940-293-2777. We will help anyway we can.